Here's a well-structured article about returning seller-fulfilled items on Amazon.in:

Returning Seller-Fulfilled Items on Amazon.in: A Step-by-Step Guide

Are you looking for a hassle-free return experience with your seller-fulfilled item from Amazon.in? You're in the right place! In this article, we'll walk you through the process of returning a seller-fulfilled item and provide valuable tips to ensure a successful return.

When Can I Return a Seller-Fulfilled Item?

You can return a seller-fulfilled item if it arrives damaged, defective, or differs from its product description on Amazon.in. If you've received a faulty or incorrect item, you'll need to request a return within the specified timelines. Don't worry; we'll guide you through the process.

How Do I Initiate a Return?

If you're not satisfied with your seller-fulfilled item, start by requesting a return from the seller. They should respond within two business days. If you don't receive a response, you can submit an A-to-Z Guarantee claim.

What Are the Eligibility Criteria for Returns?

To initiate a return, ensure that the product is in its original condition, including the brand outer box, MRP tags attached, user manual, warranty cards, CDs, and original accessories in manufacturer packaging. For some products, we may schedule a technician visit to your location.

Resolution Process: What Happens Next?

Once you've initiated the return process, Amazon's customer service team will evaluate the issue based on the technician's report. They'll provide resolution accordingly. If your product is confirmed defective by the brand, you'll need to obtain a letter or email confirming the same and submit it to Amazon customer service for replacement.

Important: Replacement for Defective Products

If your product has quality issues, replacement may not be possible if the brand hasn't confirmed the same through a letter or email. In such cases, you'll need to approach the brand's customer service center for resolution.

7 Days Free Replacement Policy

For tablets (new and certified refurbished) purchased from Amazon.in, you're eligible for free replacement within 7 days of delivery in case of damaged or different items delivered to you.

In conclusion, returning a seller-fulfilled item on Amazon.in is a straightforward process. By following these guidelines, you'll be able to initiate and complete your return efficiently. Remember to keep the product in its original condition and follow the specified timelines for returns. Happy shopping!

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